All of our orders are shipped from our warehouse in Union city, California, USA. Orders are shipped via UPS, US Mail or freight carrier for large orders. We try to ship most orders received within 2 to 3 business days. Once your order is shipped, you will be e-mailed your tracking number.

Payment Information

We accept payment by all major credit cards such as Visa, Mastercard, Discover, and American Express. We also accept payment via PayPal.

If you want to pay by Paypal, please select the paypal option for paying. Your order information will be sent to us. We will email you back, confirming your order and total invoice amount. You can then send payment to our paypal account: sales@nematinternational.com. Your order will be shipped once payment is received.

For payments made using credit card, we do NOT charge your card immediately during the payment and checkout process. Your information is taken securely. We charge your card when your order is ready for shipping.

Shipping Information

This map is a general representation of UPS Ground transit times from Union City, CA to addresses within the USA.

• Orders shipped within USA and Canada

Most of the orders shipped within USA and Canada are via UPS or US Mail. US mail offers a flat rate priority mail box that we have found to be timely and cost effective for shipping. The shipping and handling charges for this flat rate box are currently US$9.70. If your ordered products can fit into this box then we will use this box for shipping the product to you.

UPS offers a number of options for package delivery. You can elect ground shipment, 3-day shipments, 2-day shipments, and next day shipments. Please note that we ship from Union city, CA, 94587. Standard ground shipment times vary based on where the package is being shipped. For example, ground shipments from California to locations on the US East coast will take 5 business days, from CA to CO, and AZ will take 3 business days, from Union city, CA to southern CA, WA and OR will take 2 business days.

Larger orders requiring pallet load products are shipped via motor freight. The shipping and handling charges are dependent on the weight of the product and the destination.

• Orders shipped to International destinations.

Most of the orders shipped to International destinations such as the UK, Australia, Singapore, South Africa and EU countries are via US Mail. US mail offers a flat rate priority mail box for international shipments that we have found to be timely and cost effective for shipping. The shipping and handling charges for this flat rate box are currently US$37.00. This amount can change.  It is being shown here for guidance purposes only.  If your ordered products can fit into this box then we will use this box for shipping.  The dimensions of this box are 8.5 inches long x  11 inches wide x 5.5 inches high.

For larger orders, we can ship via air cargo or sea freight. Air cargo and sea freight charges can vary significantly depending on the country being shipped to. We will try to find the best shipping rates for shipping to your country.

Please feel free to call us, fax or email us with your questions.

Email: sales@nematinternational.com
Tel # 800-936-3628 (Toll free from USA and Canada)
Tel # 510-487-8000
Fax # 510-487-8776

We are open:
Mon - Fri 9.30 AM to 5.30 PM Pacific Standard Time (USA)

Return Policy

We know that in some cases you may want to return the product. We will gladly accept our products back if they are not damaged and are in good condition. Because of the time and expense involved in shipping packages we will charge a 15% restocking fee on all returns and exchanges. There are no refunds on shipping charges for returns. Please review the product information carefully before ordering. If you have questions please call and inquire before ordering.

We take great care in packaging our products. All packages are inspected before dispatching. If the package is damaged during shipment, which is rare, the damaged products will be replaced or refunded. Please inspect all packages at the time of arrival. If the package is damaged, please inform your carrier (UPS, US Mail or local mail service) immediately. If the package is damaged during shipping, the shipping carrier is usually responsible.